Terms & Privacy
 

Terms and Conditions

The following terms and conditions apply to all use of the Loyalty Love Co. website. By ordering with us you are agreeing to have read, understood and accepted our terms and conditions. Please note, as these may be subject to change at any time without notice, it is your responsibility to check this page prior to any use or purchase. If you have any questions concerning our terms and conditions, please contact us before ordering.

Ordering

When placing an order, you agree that all details you provide to www.loyaltyloveco.com for the purpose of purchasing goods are accurate and complete in all respects.(please allow 7-10 days to process order)

  1. Your contract for purchases made through www.Loyaltyloveco.com is with Loyalty Love Co. and you confirm that all goods ordered by you are for your own private and domestic use only and are not for resale.

  2. All orders are subject to product availability and acceptance by Loyalty Love Co.

  3. The price and availability of goods are subject to change without notice.

  4. Promotional offers, vouchers and codes may not be used on sale products, or in conjunction with any other offer, unless otherwise stated. All offers are subject to availability and may be withdrawn at any time without notice. Any offer of free delivery is limited to a standard delivery service, exclusively to the united states.

  5. By placing an order via this website, you are making an offer to Loyalty Love Co. to purchase the goods detailed in your order upon the terms described, at which point your payment card or Paypal account will be pre-authorized.

  6. You certify that the payment method you are using is your own and that there are sufficient funds in your account to cover payment of the product/s ordered.

  7. No charge will be applied to credit/debit cards or Paypal accounts until the point of shipping; therefore no contract for the sale of any product will exist between you and Loyalty Love Co. until we accept your order by shipping your order.

  8. Where a Gift Card has been used as payment, the balance will be debited at the point of order placement.

  9. If any product from your order is unavailable, we will contact you by email, then attempt to fulfill your order from store and confirm details of any cancellation made where fulfillment has not been possible.

  10. We are unable to make changes to an order after the point of shipping. Should you wish to make a change prior to Shipping, please contact our Customer Services team via email at support@loyaltyloverco.com

  11. It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an fictitious order will have their details passed onto authorities.

 

Payment

www.loyaltyloveco.com accepts most major credit cards including Mastercard, Visa, and American Express. We also accept payment via Paypal, Gift Card, and Apple Pay. All prices displayed are inclusive of United States sales tax at the current rate depending on state.

Shipping

Our shipping process happens all under one roof. You place an order, we pick, pack and ship the order to our customer.

 

Return Policy

*****ALL SALES FINAL*****

 

Privacy

To place an order with us online, registration is required. During registration, we inquire information including your name, delivery address, email address and payment card details. This information is required to enable us to process your order and notify you of it's confirmation.

Information we use, how & why
Once an order has been placed, we will contact you by email confirming your order details and again once your order has been accepted and shipped. Should we need to contact you for any reason regarding your order, we will use the email address registered to your account, or the telephone number where provided. 


Unsubscribing
If you no longer wish to receive emails from us with details of our seasonal products, latest offers and events, please follow the ‘unsubscribe’ link at the foot of the latest email received.

 

Social Media
When using our social media tags, keep in mind that this information is shared publicly. Therefore, don't give out any information you wouldn't be comfortable with a stranger knowing - this includes your address, phone number, date of birth, email address, bank and credit card details, and place of work.

FAQ’s

I just placed an order, can I cancel it?Unfortunately, we are unable to cancel an order once it has been submitted, as we cannot disrupt the workflow process fulfilled by our warehouse team. We strive to dispatch orders efficiently to meet the expectations of our valued clients.

I only received one of the items in my order, where is the rest? Web orders can come from multiple warehouses. If you only receive part of your shipment, don’t worry, you’ll receive tracking on your other goods as they ship.

I didn't receive a confirmation email, did my order go through? On large releases, order confirmations can be delayed, and often end up being marked as email spam. As long as you received an order number as part of your checkout, then your order has gone through. Make sure to save your order number for your records.

I didn't receive a tracking number, when should I expect it? If you are a domestic customer, you should receive a shipping confirmation email within 3-5 days of your purchase. If you are an international customer, you should receive a shipping confirmation email within 5-7 days of your purchase. If you don't have it, it's possible that it got sent to your spam folder.